Terms & Conditions

These Terms & Conditions apply to all purchases made from Cliftons of Wrexham Ltd. Please read them carefully as they explain your legal rights and obligations. Nothing in these terms affects your statutory rights under UK consumer law.

1. The Contract

1.1 A contract is formed when we accept your order and receive payment in full.

2. Price and Payment

2.1 Prices are as displayed in our showroom or on our website and include VAT.

2.2 Delivery charges will be confirmed before you place your order. We offer free delivery within 6 miles of our showroom. For deliveries beyond this, charges are £66.00 (large items) or £25.00 (small items), unless otherwise specified.

3. Description of Goods

3.1 We take care to ensure product descriptions and images are accurate, but minor variations (e.g. in colour, design or specification) may occur.

3.2 Images on our website are for illustrative purposes only.

4. Our Right to Cancel

We may cancel an order before delivery if:

• The goods are out of stock.
• We cannot deliver to your location.
• There was an error in pricing or description.

If this happens, we will refund any payments in full within 14 days.

5. Delivery

5.1 We deliver to the UK mainland only. Some remote areas may be excluded – we will confirm this before accepting your order.

5.2 We will provide you with an estimated delivery date. Any dates given are approximate and not guaranteed.

5.3 You become responsible for the goods once they are delivered to your address.

5.4 For palletised deliveries, goods will be delivered to the kerbside or as close as reasonably possible. Drivers are not insured to carry goods inside. You should ensure sufficient help is available at the time of delivery.

5.5 If you are not present for an agreed delivery, we may charge for redelivery.

6. Your Right to Cancel (Distance & Off-Premises Sales)

6.1 If you buy online, by phone, or away from our showroom, you have a legal right to cancel within 14 days of delivery without giving any reason (Consumer Contracts Regulations 2013).

6.2 To exercise this right, you must notify us in writing (e.g. email or letter).

6.3 You must return the goods to us within 14 days of cancellation, at your own cost, unless the goods are faulty.

6.4 We will refund you within 14 days of receiving the goods back (or evidence of return). Refunds will be made to your original payment method.

6.5 You are responsible for any reduction in value of the goods caused by handling beyond what is necessary to check them.

6.6 The cancellation right does not apply to: after delivery.

• Goods made to your specification or clearly personalised.
• Goods that, for health/hygiene reasons, were sealed and are no longer sealed

7. Faulty or Misdescribed Goods

7.1 You have a legal right to reject faulty goods within 30 days of delivery for a full refund.

7.2 After 30 days, but within six months, you are entitled to a repair or replacement (or refund if repair/replacement is not possible).

7.3 After six months, you may still have rights if goods do not last a reasonable length of time.

7.4 Please contact us if you believe your goods are faulty. We may ask you for evidence or to return the goods for inspection.

8. Returns (Non-Faulty Goods in Showroom Purchases)

8.1 If you buy in our showroom (not online/phone), you do not have a legal right to cancel or return simply because you change your mind. However, at our discretion, we may accept returns subject to the following:

• Goods must be returned within 14 days in their original, unopened condition.
• A restocking charge of 25% may apply.
• Special orders and clearance/ex-display items are non-returnable unless faulty.

9. Installation and Suitability

9.1 We do not provide installation services. If you use a recommended installer, your contract will be with them directly. We are not liable for installation work.

9.2 It is your responsibility, or that of your installer, to ensure that goods are suitable for your property and flue system. We are not liable if goods are unsuitable, though statutory cancellation rights still apply.

9.3 We cannot accept responsibility for pre-existing conditions in your property (e.g. chimney/flue performance).

Installation Services

We do not provide installation services ourselves. Where we recommend or introduce independent installers, this is done purely for your convenience. Any installation work will form a separate contract directly between you and the installer. We do not supervise, control, or take responsibility for the installer’s work, and we accept no liability for any loss, damage, or costs arising from their services. It is your responsibility to satisfy yourself as to the installer’s qualifications, insurance, and suitability. For certain products (such as gas appliances), you must ensure installation is carried out by a properly accredited professional (e.g. Gas Safe registered).

10. Ex-Display and Clearance Items

10.1 Ex-display and clearance goods are sold at a reduced price to reflect their condition.

10.2 These items still carry your statutory rights (e.g. they must be as described and fit for purpose given their condition).

11. Liability

11.1 We are responsible for losses you suffer caused by our breach of contract or negligence, provided those losses are foreseeable.

11.2 We are not responsible for:

• Business losses (e.g. loss of profit, loss of goodwill).
• Delays or failures caused by events beyond our reasonable control.

12. Privacy

We respect your privacy. We will not sell or pass on your details to third parties except where necessary to deliver your order. Please see our Privacy Policy for more information.

13. Contact

Cliftons of Wrexham Ltd

124 Rhosnesni Lane

Wrexham, LL12 7NB

Email: enquiries@cliftonsofwrexham.co.uk

Telephone: 01978 263900

14. Governing Law

These terms are governed by the laws of England and Wales.