Cliftons Designer Fireplace Studio Logo
Order Online with Home Delivery

Tel: 01978 263900

Let's Make An Appointment!

Please select one of the following.


I'd Like To Schedule A


I'd Like To Schedule A

Terms & Conditions

Terms & Conditions

1. The Contract

1.1 We must receive payment in full in cleared funds before your order can be accepted. Our acceptance of your order brings into existence a legally binding contract between us.

2. Price

2.1 The price payable for the goods specified in your order are as set out in our showroom & website.

2.2 You may be required to pay extra for delivery. We may not be able to deliver to some locations. We offer free delivery within 6 miles of our showroom, outside of this radius, home delivery charges are £66.00 + VAT for large items, and £25.00 + VAT for small items, unless specified.

3. Description Of Goods

3.1 All images on our website show approximate sizes and measurements and while we endeavour to ensure their accuracy, it is advised you consult manufacturers, as specifications can change hence all manufacturers reserve the right to change their product without notice at any time.

3.2 Photographs provided on website are for illustration purposes only and may not exactly match the goods themselves.

4. Cancellation By Us

4.1 We reserve the right to cancel the contract between us if:

4.1.1 We have insufficient stock to deliver the goods you have ordered.

4.1.2 We do not deliver to your area.

4.1.3 Goods you ordered was listed at an incorrect price due to an error in the pricing information received by us from our suppliers or due to typographical error.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum deducted by us from your credit card as soon as possible but in the event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery Of Goods To You

5.1 We will deliver goods ordered by you to the address you give us for delivery at the time you make your order unless otherwise agreed in writing with you. We will not deliver to addresses outside of mainland United Kingdom. Amongst other addresses, include Isle of Wight, Isle of Man, Channel Islands, Isle of Skye. You will be informed by e-mail if unable to deliver and refund will be made.

5.2 We will inform you of the anticipated delivery date for the goods which you have ordered, and any date notified to you will be approximate only. Please do not make arrangements with third party to install until you are in receipt of the goods.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered they will be held at your own risk and we will not be liable for their loss or destruction.

5.4 Goods damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is your responsibility to check the goods for damages with the delivery driver and to notify us of any damages within 24 hours. We will not accept claims for goods damaged in transit that were signed for as being in good condition.

5.5 A signature will be required when the goods are delivered. We are under no obligation to identify the person signing on your behalf or to establish whether or not such person authorised to sign for the goods on your behalf.

5.6 Where we have agreed a delivery date with you and our carrier but you are not present to receive the delivery, we reserve the right to charge you a minimum of £55.00 + VAT to cover cost of the failed delivery.

5.7 For palletised deliveries, Surrounds. The goods will be delivered as close as possible to the front door of the delivery address given. If the location is unreachable for some reason (narrow street, flight of stairs - such as flats. Or any obstruction) delivery will be made as near to your property as possible.

5.8 For Palletised deliveries, the driver is not insured to take goods inside your property. The pallet will be delivered to address given and we strongly recommend that at least two able bodied persons are available to receive delivery and carry goods inside.

6. Liability

6.1 If the goods we delivered are not what you ordered, are defective, or the delivery is of an incorrect quantity. We shall have no liability to you unless you notify us in writing at our contact address of the problem within 24 hours of delivery of goods in question and email as well.

6.2 If you do not receive goods ordered by you within 60 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem.

6.3 If you notify a problem to us, our obligations will be:

6.3.1 To make good any shortage or non-delivery.

6.3.2 To replace or repair any goods that are defective as a result of manufacture. Manufacturers contact details will be given and you will be expected to deal direct as they will require reference numbers and install date etc.

6.3.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.

6.4 For defective goods returned to us, we will examine the returned goods and will notify you of your refund via e-mail with a reasonable period of time. We will process the refund due to you as soon as possible, in most cases within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund for the defective goods. Goods returned because of defect not caused by yourself or installer will be refunded in full.

6.5 As precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses this includes loss of profits, business or goodwill, howsoever arising out of any problems you notify under this condition or where delivery does not take place on the anticipated delivery date notified to you. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid for goods.

6.6 If you decide at point of receipt you no longer require the items, then there will be a restocking charge of 25% of order. A charge of 25% will be levied against any items returned as not required within 7 days of delivery. A charge of 30% will be levied against any items returned outside 7 days of delivery. All returns must be completed within 14 days of delivery.

6.7 Returns will not be accepted for purchases of special orders, obsolete or price deal stock. Cancellation of orders for non-stocked items will not be accepted.

6.8 It is the responsibility of the customer or the customers chosen competent installer to determine whether products or appliances will fit, and/or are compatible with the properties flue type. Although we can advise you, it is not our liability to ensure the appliance(s) are suitable for you. If as a result products do not fit, our restocking charge will apply.

6.9 Cliftons of Wrexham Ltd are a retail showroom. We do not offer an in house installation service. We can however recommend competent installers. Customers will enter a separate contract with this party and Cliftons of Wrexham Ltd will not be liable for any complaints, damages etc. associated with installation or works carried out.

6.10 Cliftons of Wrexham Ltd will not be liable for the performance or condition of existing flues. Cliftons of Wrexham Ltd, unless told otherwise, will assume that the flue is in good working order and condition.

6.11 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under local law or other.

7. Notices

7.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Cliftons of Wrexham Ltd, 124 Rhosnesni Lane, Wrexham, LL12 7NB.

8. Events Beyond Our Control

8.1 We shall not have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitations, strikes, lock outs and other industrial disputes, breakdown of systems or network access, fire, flood, explosion or accident.

9. Faulty Goods

9.1 All goods should be checked and inspected within 24 hours of delivery. If product is faulty please follow procedure as above section; 5 – Delivery Of Goods To You.

9.2 All items carry a minimum twelve month manufacturers Warranty which starts from date of purchase.

9.3 If fault is found after 24 hours of delivery of product please check the manufacturers instructions as these often have self help guides.

9.4 If the product still appears to be faulty and it is within the Warranty time limit, then you should contact the manufacturer directly. You will find their details in the product instructions or on the packaging.

9.5 All extended Guarantees/Warranties are registered with the manufactures, not with Cliftons of Wrexham Ltd.

9.6 Guarantees and warranties are subject to the manufactures term and conditions. Many manufactures ask for certain checks to be carried out annually to validate the warranty policy. Failure to do so will void the agreement. Please refer to the relevant manufactures terms and conditions.

9.7 It is the responsibility of the customer to register their appliance with the relevant manufacture to validate their extended warranty. It is the responsibility of the competent installer to register any gas appliances with GasSafe.

9.8 Ex-display or ex-demo products do not carry any guarantee or warranty, this is reflected in the heavily discounted sale price.

9.9 We are unable to offer replacement goods on products that have been installed. If goods have been installed, then Cliftons of Wrexham Ltd are not liable to cover any costs.

10. Privacy

10.1 We will never sell or pass on your name and address to any other organisation

11. Entire Agreement

11.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be taken as variations of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. For fraud or fraudulent misrepresentation we shall have no liability for any such representation being untrue or misleading.

Aurora Fireplaces
Be Modern Fires
Elgin Fire Surrounds
Dimplex Fireplaces
Robinsons Willey Fires
Valor Fires and Fireplaces
Wildfire Fireplaces