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Tel: 01978 263900

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Our Terms & Conditions

Our Terms & Conditions


‘We’ or ‘us’ means Cliftons of Wrexham Limited. 124 Rhosnesni Lane, Wrexham. LL12 7NE

‘You’ means the person who buys or agrees to buy goods from us.

1. The Contract

We must receive payment in full in cleared funds before your order can be accepted. Once payment has been received we will confirm your order by sending an email to address given. Our acceptance of your order brings into existence a legally binding contract between us

2. Price

2.1 The price payable for the goods specified in your order are as set out in our website.
2.2 You will be required to pay extra for delivery. We may not be able to deliver to some locations. Delivery Charges as set out in web site.

3. Description of goods

3.1 All images on our website show approximate sizes and measurements and while we endeavour to ensure there accuracy, it is advised you consult manufacturers, as specifications can change hence all manufacturers reserve the right to change their product without notice at any time.
3.2 Photographs provided on website are for illustration purposes only and may not exactly match the goods themselves.

4. Right for you to cancel your contract

4.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract. Please note that you will be responsible for the costs of returning the goods to us unless the item was sent to you in error
4.2 To cancel your contract you must notify us in writing within seven working days. You must email us in advance.
4.3 If you have received the goods before you cancel your contract then, you must send the goods back to our contact address at your own cost and risk via insured recorded delivery so that they are received by us within 21 days of the day on which you notify us in writing that you are cancelling your contract. If you do not return the goods delivered to you, or goods are not received in the origional boxing or condition when delivered, or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

5 Cancellation by us

5.1 We reserve the right to cancel the contract between us if;
5.1.1 We have insufficient stock to deliver the goods you have ordered.
5.1.2 We do not deliver to your area.
5.1.3 Goods you ordered was listed at an incorrect price due to an error in the pricing information received by us from our suppliers or due to typographical error.
5.2 If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum deducted by us from your credit card as soon as possible but in the event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6 Delivery of goods to you

6.0 Delivery of all Be Modern Products ONLY.

a. Deliveries to main land UK only.

b. Be Modern will contact you direct via email or telephone.

c. Delivery slots are 8am - 1pm / 12pm - 6pm Monday to Friday. When booking in delivery they will indicate an AM or PM time.

d. Goods are delivered by uniformed two man crews. Products are unpacked and subsequent waste materials removed - items checked. If the goods are found to be damaged or defective on delivery, Be Modern driver will inform Be Modern for an automatic re-delivery. We will not accept claims for goods damaged in transit that were signed for as being in good condition on delivery. If goods develop a fault within the term of warranty period ( from date of deliver and for the duration of the period specified in the products guarantee warranty documentation ) you will need to contact Be Modern direct on -

e. If Be Modern are not able to deliver pre-arranged delivery, the driver will leave a card advising of his visit and requesting customer to contact distribution department to re-arrange delivery of product. No goods are left without signature. There will be a charge of £54.00 for missed delivery on all surrounds and a £15.00 on gas and electric fires.

e. Fires ONLY may be sent by third party carrier direct to your door not unpacked and checked.

f. You can return goods within 8 days of delivery provided the goods have not been installed and are unused, although they can have been opened. They will be picked up from delivery address. You are responsable to pay for collection. Charges as follows - £54.00 for all surrounds and £15.00 on gas and electric fires. When goods have been returned and checked and are deamed in good condition we will transfer monet back into your account less collection charges.

Deliveries continued.

6.1 We will deliver goods ordered by you to the address you give us for delivery at the time you make your order unless otherwise agreed in writing with you. We only deliver within a 60 mile radius of showroom all surrounds except Be Modern. You will be informed by e-mail if unable to deliver and refund will be made.
6.2 We will contact you to arrange suitable delivery date when goods are in stock. Item will be delivered between 8am and 6pm on day of choice. You will be able to track delivery via information given via email - Fires ONLY. Please do not make arrangements with third party to install until you are in receipt of the goods.
6.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered they will be held at your own risk and we will not be liable for their loss or destruction.
6.4 Goods damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is your responsibility to check the goods for damages with the delivery driver and to notify us of any damages within 7 days. We will not accept claims for goods damaged in transit that were signed for as being in good condition
6.5 A signature will be required when the goods are delivered. We are under no obligation to identify the person signing on your behalf or to establish whether or not such person authorised to sign for the goods on your behalf.
6.6 Where we have agreed a delivery date with you and our carrier but you are not present to receive the delivery, we reserve the right to charge you a minimum of £45.00 - Fires and large accessories. Minimum of £90.00 - Wooden and Marble surrounds to cover cost of the failed delivery.
6.7 For Surround deliveries. The goods will be delivered as close as possible to the front door of the delivery address given. If the location is unreachable for some reason (narrow street, flight of stairs - such as flats. Or any obstruction) delivery will be made as near to your property as possible.
6.8 For Surround deliveries, the driver is not insured to take goods inside your property. The surround will be delivered to address given and we strongly recommend that at least two able bodied persons are available to receive delivery and carry goods inside.

6.9 Delivery Days. Means working days.

7 Liability

7.1 If the goods we delivered are not what you ordered or are defective or the delivery is of an incorrect quantity. We shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of delivery of goods in question and email as well.
7.2 If you do not receive goods ordered by you within 60 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the due date for delivery of the goods under the contract.
7.3 If you notify a problem to us, our obligations will be;
7.3.1 To make good any shortage or non-delivery;
7.3.2 To replace or repair any goods that are damaged or defective we will ask you to contact manufacturers direct. Manufacturers contact details will be given and you will be expected to deal direct as they will require reference numbers and instal date etc.
7.3.3 To refund to you the amount paid by you for the goods in question in whatever way we choose
7.4 For defective goods returned to us we will examine the returned goods and will notify you of your refund via e-mail with a reasonable period of time. We will process the refund due to you as soon as possible, in most cases within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund for the defective goods. Goods returned because of defect not caused by yourself or installer will be refunded in full.
7.5 As precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses this includes loss of profits, business or goodwill, howsoever arising out of any problems you notify under this condition or where delivery does not take place on the anticipated delivery date notified to you. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid for goods.
7.6 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under local law or other.

8 Notices

8.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Cliftons of Wrexham Ltd, 124 Rhosnesni Lane, Wrexham. LL12 7NB

9 Events beyond our control

9.1 We shall not have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitations, strikes, lock outs and other industrial disputes, breakdown of systems or network access, fire, flood, explosion or accident.

10 Faulty goods

10.1 All goods should be checked and inspected within 7 days of delivery. If product is faulty please follow procedure as above section; Section 7.3.2 damaged or defective.

10.2 All items carry a minimum twelve month manufacturers Warranty which starts from date of purchase.
10.3 If fault is found after 7 days of delivery of product please check the manufacturers instructions as these often have self help guides
10.4 If the product still appears to be faulty and it is within the Warranty time limit, then you should contact the manufacturer directly. You will find their details in the product instructions or on the packaging.

11 Privacy

11.1 We will never sell or pass on your name and address to any other organisation

12 Entire agreement

12.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be taken as variations of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. For fraud or fraudulent misrepresentation we shall have no liability for any such representation being untrue or misleading

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Worcester Bosch Accredited Installers
Construction Line Accredited
CHAS Accredited
OFTEC Registered
Gas Safe Accredited