COVID-19 Coronavirus Statement

Monday 19th October 2020

Clifton’s of Wrexham Ltd is committed to protecting the health and welfare of its employees, suppliers, and much valued customers, as well as ensuring that it continues to operate normal business as much as possible during the coronavirus outbreak. Consequently, we have introduced a number of measures which aim to protect all parties involved while at the same time continuing to serve customers with the products and services they require.

Please be aware that during the current stages of the pandemic, as well as following the latest government guidance, we are implementing the following measures:

Gas Showroom

Our Gas Showroom reopened to the general public from Wednesday 24th June 2020.

• As of Monday 14th September 2020, in line with government guidance, we politely ask that all customers wear face coverings in the showroom area. Please visit the Welsh Goverment website for more information on face covering guidance.
• There will be restrictions on how many people are allowed in the showroom at one time, this currently being two people from the same household.
• On entering the showroom, hand sanitiser will be provided.
• We ask that customers refrain from touching our displays to avoid any unnecessary surface contact.
• We ask customers to respect social distancing while in the showroom. There are floor instructions throughout the showroom reminding you of this.
• Our counter has been fitted with protective screens, so we are still able to converse safely with customers at a distance.
• Payments are to be made by card only during this time

During the current situation, suppliers have reduced their deliveries to once a week. So delivery timescales may be a little longer than usual.

Household Visits

From Wednesday 1st July 2020, we began to offer Boiler installations only. If you are looking for a new boiler quote, we advise that customers use our online quoting tool.

From Monday 13th July 2020, we will begin to offer our Home maintenance services (appliance servicing, breakdowns and general remedial work). This will also include installation of all fires and surrounds.

• Our engineers are fully aware of what is expected of them during the COVID-19 outbreak.
• All engineers have been provided with full PPE, of which they will use correctly when at the property.
• Enhanced hygiene procedures have been put into place to ensure all surfaces that our engineer will have come into contact will are disinfected.
• We ask customers to ensure all work areas are clear, all internal doors are open and that they respect social distancing while the engineer is in the property.

Circuit-Break Lockdown

6:00pm, Friday 23rd October 2020

As announced by the first minister on Monday 19th October 2020, Wales as a nation will enter a ‘circuit-break’ lockdown. During these enforcements, Cliftons will continue to assist their clients with all essential serving, maintenance and installations.

As a home hardware retailer, our showroom will remain open and will continue to supply gas appliances to the general public. All jobs and orders raised prior to this latest lockdown announcement with go ahead as intended.

Through out the circuit break lockdown, Cliftons will continue to observe the strict measures already in place to ensure works carried out are all COVID-secure.

By implementing the above procedures, which are designed to reduce the spread of the virus, Cliftons of Wrexham Ltd will be able to continue to meet the needs of all customers while also protecting the health and welfare of staff and clients alike.

If you would like to arrange an appointment, you can contact us through our website, or call us on 01978 263900.

We appreciate your understanding during these uncertain times.

Yours sincerely,

Paul Clifton

Cliftons of Wrexham Ltd - Director