Privacy Statement
Website
privacy notice
1. INTRODUCTION
This privacy
notice provides you with details of how we collect and process your personal
data through your use of our site www.cliftonsofwrexham.co.uk.
By providing us with your data, you warrant to us that you are over 13
years of age.
Cliftons of
Wrexham are the data
controller and we are responsible for your personal data (referred to as "we”,
"us” or "our” in this privacy notice).
Contact Details
Our full details
are:
Full name of
legal entity: Cliftons of Wreham Ltd
Email address: enquiries@cliftonsofwrexham.co.uk
Postal address: 124 Rhosnesni Lane, Wrexham. LL12 7NB
It
is very important that the information we hold about you is accurate and up to
date. Please let us know if at any time your personal information changes by
emailing us at enquiries@cliftonsofwrexham.co.uk.
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND
ON WHAT GROUND WE PROCESS IT
Personal
data means any information capable of identifying an individual. It does not
include anonymised data.
We
may process the following categories of personal data about you:
·
Communication Data that includes any communication that you
send to us whether that be through the contact form on our website, through
email, text, social media messaging, social media posting or any other
communication that you send us. We process this data for the purposes of
communicating with you, for record keeping and for the establishment, pursuance
or defense of legal claims. Our lawful ground for this processing is our
legitimate interests which in this case are to reply to communications sent to
us, to keep records and to establish, pursue or defend legal claims.
·
Customer Data that includes data relating to any
purchases of goods and/or services such as your name, title, billing address,
delivery address email address, phone number, contact details, purchase details
and your card details. We process this data to supply the goods and/or services
you have purchased and to keep records of such transactions. Our lawful ground
for this processing is the performance of a contract between you and us and/or
taking steps at your request to enter into such a contract.
·
User Data that includes data about how you use our
website and any online services together with any data that you post for
publication on our website or through other online services. We process this
data to operate our website and ensure relevant content is provided to you, to
ensure the security of our website, to maintain back- ups of our website and/or
databases and to enable publication and administration of our website, other
online services and business. Our lawful ground for this processing is our
legitimate interests which in this case are to enable us to properly administer
our website and our business.
·
Technical Data that includes data about your use of our
website and online services such as your IP address, your login data, details
about your browser, length of visit to pages on our website, page views and
navigation paths, details about the number of times you use our website, time
zone settings and other technology on the devices you use to access our
website. The source of this data is from our analytics tracking system. We
process this data to analyse your use of our website and other online services,
to administer and protect our business and website, to deliver relevant website
content and advertisements to you and to understand the effectiveness of our
advertising. Our lawful ground for this
processing is our legitimate interests which in this case are to enable us to
properly administer our website and our business and to grow our business and to
decide our marketing strategy.
·
Marketing Data that includes data about your
preferences in receiving marketing from us and our third parties and your
communication preferences. We
process this data to enable you to partake in our
promotions such as competitions, prize draws and free give-aways, to deliver
relevant website content and advertisements to you and measure or understand
the effectiveness of this advertising. Our lawful ground for this
processing is our legitimate interests which in this case are to
study how customers use our products/services, to develop them, to grow our
business and to decide our marketing strategy.
·
We may use Customer Data, User Data, Technical Data
and Marketing Data to deliver relevant website content and advertisements to
you (including Facebook adverts or other display advertisements) and to measure
or understand the effectiveness of the advertising we serve you. Our lawful
ground for this processing is legitimate interests which is to grow our
business. We may also use such data to send other marketing communications to
you. Our lawful ground for this processing is either consent or legitimate
interests (namely to grow our business).
·
Personal
data that includes data about you. We process this data to provide
a service to you or if we need to comply with legal obligations. Our lawful
ground of processing is vital interest.
Sensitive Data
We
do not collect any Sensitive Data about you. Sensitive data refers to data that
includes details about your race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data. We do
not collect any information about criminal convictions and offences.
3. HOW WE COLLECT YOUR PERSONAL
We
may collect data about you by you providing the data directly to us (for
example by filling in forms on our site or by sending us emails). We may
automatically collect certain data from you as you use our website by using
cookies and similar technologies. Please see our cookie policy for more details
about this.
We
may receive data from third parties such as analytics providers such as Google
based outside the EU, advertising networks such as Facebook based outside the
EU, such as search information providers such as Google based outside the EU, providers
of technical, payment and delivery services, such as data brokers or
aggregators.
We may also receive data from publicly availably
sources such as Companies House and the Electoral Register based inside the EU.
4.
MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data
to send you marketing communications is either your consent or our legitimate
interests (namely to grow our business).
Under
the Privacy and Electronic Communications Regulations, we may send you marketing
communications from us if (i) you made a purchase or asked for information from
us about our goods or services or (ii) you agreed to receive marketing
communications and in each case you have not opted out of receiving such
communications since. Under these regulations, if you are a limited company, we
may send you marketing emails without your consent. However, you can still opt
out of receiving marketing emails from us at any time.
Before we share your personal data with any third
party for their own marketing purposes we will get your express consent.
You
can ask us or third parties to stop sending you marketing messages at any time
by logging into the website and checking or unchecking relevant boxes to adjust
your marketing preferences.
If
you opt out of receiving marketing communications this opt-out does not apply
to personal data provided as a result of other transactions, such as purchases,
warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We
may have to share your personal data with the parties set out below:
•
Service providers who provide IT and system
administration services.
•
Professional advisers including lawyers, bankers,
auditors and insurers
•
Government bodies that require us to report processing
activities.
•
Third parties to whom we sell, transfer, or merge
parts of our business or our assets.
We
require all third parties to whom we transfer your data to respect the security
of your personal data and to treat it in accordance with the law. We only allow
such third parties to process your personal data for specified purposes and in
accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We
do not transfer your personal data outside the European Economic Area.
OR
7. DATA SECURITY
We
have put in place security measures to prevent your personal data from being
accidentally lost, used, altered, disclosed, or accessed without authorisation.
We also allow access to your personal data only to those employees and partners
who have a business need to know such data. They will only process your
personal data on our instructions and they must keep it confidential.
We
have procedures in place to deal with any suspected personal data breach and
will notify you and any applicable regulator of a breach if we are legally
required to.
8. DATA RETENTION
We will only retain your personal data for
as long as necessary to fulfil the purposes we collected it for, including for
the purposes of satisfying any legal, accounting, or reporting requirements.
When
deciding what the correct time is to keep the data for we look at its amount,
nature and sensitivity, potential risk of harm from unauthorised use or
disclosure, the processing purposes, if these can be achieved by other means
and legal requirements.
For
tax purposes the law requires us to keep basic information about our customers
(including Contact, Identity, Financial and Transaction Data) for six years
after they stop being customers.
In
some circumstances we may anonymise your personal data for research or
statistical purposes in which case we may use this information indefinitely
without further notice to you.
9. YOUR LEGAL RIGHTS
Under
data protection laws you have rights in relation to your personal data that
include the right to request access, correction, erasure, restriction,
transfer, to object to processing, to portability of data and (where the lawful
ground of processing is consent) to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out
above, please email us at enquiries@cliftonsofwrexham.co.uk.
You
will not have to pay a fee to access your personal data (or to exercise any of
the other rights). However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive or refuse to comply with your
request in these circumstances.
We
may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise any
of your other rights). This is a security measure to ensure that personal data
is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request to
speed up our response.
We
try to respond to all legitimate requests within one month. Occasionally it may
take us longer than a month if your request is particularly complex or you have
made a number of requests. In this case, we will notify you.
If you are not
happy with any aspect of how we collect and use your data, you have the right
to complain to the Information Commissioner’s Office (ICO), the UK supervisory
authority for data protection issues (www.ico.org.uk). We should be grateful
if you would contact us first if you do have a complaint so that we can try to
resolve it for you.
10. THIRD-PARTY LINKS
This
website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties
to collect or share data about you. We do not control these third-party
websites and are not responsible for their privacy statements. When you leave
our website, we encourage you to read the privacy notice of every website you
visit.
11. COOKIES
You
can set your browser to refuse all or some browser cookies, or to alert you
when websites set or access cookies. If you disable or refuse cookies, please
note that some parts of this website may become inaccessible or not function
properly.