Delivery & Returns

Deliveries of Small Accessories

Will be delivered by Royal Mail 2nd Class post. Product should be received with 3 working days of dispatch date. Email will be sent to confirm dispatch. Costing Apply.

Deliveries of Large Accessories and Fires

Will be delivered by UPS. We will contact you to arrange suitable delivery date when products in stock. Item will be delivered between 8 am and 6 pm on day of choice. Costings may Apply.

You will be able to track product via information given by email.

Deliveries of Fire Surrounds Wooden and Marble

We are know able to offer FREE delivery to main land UK on all Be Modern products, Valor fires, Flavel fires, Dimplex fires, Baxi wall heaters and Wildfire.

On all other products we can only deliver within a 60 mile radius of showroom. We will contact you to arrange suitable delivery date when product in stock. Item will be delivered between 8 am and 6 pm on day of choice. Costings Apply.

All Returns

You are responsible to return goods at your own cost via insured recorded delivery.

All goods must be received in the original boxing and in the condition when delivered.

If you do not return goods delivered to you as above or you do not pay cost of delivery, we shall be entitled to deduct costs for recovering the goods from the amount to be re-credited to you.

Please see Terms and Conditions any more information.